Refunds: All payments to TravelUzzo are non-refundable and non-transferable. This is because TravelUzzo has contractual agreements with hotels, airlines, and other vendors that will not allow us to obtain any refunds. This way, we can keep our package prices competitive and allow you to make monthly payments on your vacation. Cancellation: Once reservations have been made, cancellations will only be accepted in writing. Email your cancellation request to info@traveluzzo.com with your invoice number, full name, and travel date. Once your email has been received, you must complete the cancellation request form sent to you via email to complete the cancellation process. If you do not receive an acknowledgment within 48 hours, please call 1-888-914-6743 to ensure your information was received.